Dear QUOINERs

I hope you are having a peaceful weekend.
Please Kindly find my weekly update.

First and foremost, the crypto market has seemed to settled down. However, I expect volatility to continue throughout Q1.
In these market conditions, I recommend QUOINERs to be cautious and to not over extend or over leverage.

Also, due to the incident in Japan, the Japan FSA has required all JP exchanges to report their security measures and they have started to conduct on-site inspection of exchanges who could potentially have security vulnerabilities (or do not have proper governance).

https://www.coindesk.com/japanese-financial-regulator-increase-crypto-exchange-inspections/
https://coinjournal.net/japan-regulator-begins-site-inspections-cryptocurrency-exchanges/

We are happy to share with you that we were not issued an on-site inspection notice or any warnings. I am proud of our entire team.
We will continue to be safer and stronger together.

Here are four quick updates.

1. GBX and Rock Token ICO

We are happy to announce that the Rock Token ICO was a huge success.
Since this ICO was a combination of

1. Small allocation,
2. No cap,
3. First come first serve,
   it was an immediate sellout…with only 131 lucky buyers.

I understand the frustration of our users who could not buy (I was planning to buy after 30min if there was still available) but this also showed the strength of our platform.

With our ICO self service platform coming along nicely (hopefully launch before end of Q1), the success of the Rock token ICO reenforced our commitment to bring high quality ICOs to our community.

2. New Token Listing

Last week on QRYPTOS, we listed SALPay Token, Medicalchain, Etherecash, Gat coin, SER, and Blackmoon.

This week, we plan to list Gazecoin, ETN, STU and SNIP coin.

Also, if everything goes well, the Rock Token will list on Feb 26th.
Stay tuned!!

3. LIQUID / World book

Step one of the LIQUID/World book (upgrade Matching Engine (ME), Smart Order Routing (SOR), Multi-market order (MMO) and other subsystems) is still running in test/hidden mode.
We have not encountered any major issues but will continue to monitor for a bit more before we switch to full production.

Then, the second step of the LIQUID/World book is the Front End.

As you know, we currently have QUOINEX (regulated fiat exchange), QRYPTOS (ICO+Cryoto only exchange), and the upcoming LIQUID. We believe this is too much.

With the new LIQUID platform, we have decided to combine all three services into one unified liquid platform with better user experience.
This is our grand vision and we hope to have this by end of Q1 or early Q2.

4. Operational Update

1. Customer Support:

As previously promised, our customer champion team is now up and running in the Philippines (15 staff working and additional 16 at offer stage). The team in Manila will be working 2 shifts. This is in addition to the +20 people we have in Vietnam.
Also, for the first time in a long time, we were able to solve more tickets than we received in a day (1415 solved vs 1301 received) so if we can keep this going our customers will be in good hands (that said we have a back log of over 40K tickets).
We will continue to improve and be better.

1. Password Change (Project Ironshield):

First part of Project Ironshield was launched last thursday Feb 8th. This allows users to change their PW by themselves using 2FA (we have over 150 PW change requests per day as of Jan 2018).
Please be aware that email and 2FA change will continue to be serviced by our customer support (Selfie necessary).

Second part of Project Ironshield is the cooling period of withdrawals after changing of any settings (email, PW, 2FA). Details to follow.

1. Desktop UI/UX update:

We are making incremental changes and improvements to our trading platform. We now have Basic Exchange as new HOME. We will continue to improve and welcome any feedback.

1. Chinese New Year:

As you know, next week is Chinese New Year. We will try to do our best to cover for people who will be on holiday but your patience will be appreciated.

That’s it for this week and I hope you continue to have a wonderful weekend.

Kindest regards,

Mike Kayamori